A little about me
Thanks for stopping by. I have an unwavering passion and energy for people, which has proven a valuable asset in my career. I believe the best customer experiences come from genuine empathy, while always maintaining a friendly, positive and energetic character.
Product Support Team Lead
Managed & trained a team of product support analysts & engineers to deliver complex data solutions in line with customer requirements on time & budget.
- Collaborated with senior management teams to prioritise business
requirements and to locate opportunities for process improvements.
- Owned the team backlog, prioritised stories for the development team. Worked to ensure stories met acceptance criteria while avoiding delays.
- Improved internal data gathering, documentation and delivery processes to improve quality and meet changing client needs.
- Worked with KYC and Risk APIs, solving client problems, fixing bugs.
- Implemented automated data processes, services and tools to support data visualisation and cleansing.
- Employed business analytics reporting tools to prepare reports for senior management and to create dashboards, graphs & visualisations.
- Manipulated, analysed and interpreted complex data sets for clients.
Worked closely with project teams to deliver complex data solutions to clients. Used SQL, Bash and Python to generate reports and visualisations.
Support Data Analyst
Worked as an analyst on a broad range of client projects. Providing support to stakeholders across the business for data analysis tasks.